A little clarity, before you begin.
Practical answers for learning, teaching and running your programs on Experts.
25 questions
Getting started
Discover courses and events, share your expertise as an instructor, or manage educational programs with an organization. Experts brings learning, teaching and the operations behind them into one platform.
No. The platform supports education across disciplines. Medical and dental education were early areas of adoption, rather than a limit on the subjects instructors and organizations can offer.
Create an account, then check the course or event you want to join. Its listing explains the price and registration requirements. Creator publishing plans are separate from learner purchases.
Courses & learning
Review the description, learning outcomes, curriculum, instructor, language and any prerequisites. For events, also check the date, time zone, venue or online format, and attendance requirements.
Sign in with the account used for the purchase and open your enrolled course or event registration. If access is missing, contact support with the purchase or registration reference. Never send your password or full payment-card details.
Certificate availability and eligibility depend on the offering. A certificate of completion is not automatically professional accreditation. Review the listed requirements before enrolling; professional or academic certificates may have additional checks at issuance.
Do not assume lifetime access or downloadable content. Check the access terms and resources provided for the specific course or event. Contact the organizer or support if an access period is unclear before purchasing.
Events & live rooms
Experts supports online and in-person events. Check each listing for its format, location and schedule. An in-person registration does not automatically include access to an online session.
Sign in to the account you registered with and follow the access instructions for your event. Join at the scheduled time and allow browser microphone or camera access when needed. Participation controls depend on the session and your role.
A live event does not automatically include a recording. Check what the organizer has promised on the event page, including whether a recording will be available and any access period.
Teaching & publishing
Visit the creator page to begin setting up your publishing workspace. Instructor approval, publishing requirements and plan limits apply. Review the current plans before deciding how to offer free or paid courses and events.
Organize a course into modules and lessons, add learning resources, and include quizzes and exams. Preview the learner experience as you prepare the course. Available publishing features depend on your workspace and plan.
AI tools can assist with drafting and refining course content and learning outcomes, including translation where available. They help prepare a starting point; instructors remain responsible for checking accuracy, suitability and rights before publishing. Availability and usage limits apply.
Available tools include coupons, affiliate referrals and campaign messaging. Reporting supports formats such as Excel, PDF and CSV, depending on the report. Access to marketing tools, reports and financial records depends on your role and workspace.
Organizations
It is a shared space for education teams to manage members, roles, courses, events and financial operations. It helps a team coordinate publishing and delivery under the organization rather than relying on one personal teaching account.
Yes. Organization roles separate responsibilities such as managing content, presenting and handling finances. The actions and records a member can access depend on the permissions assigned to them.
Personal publishing plans and organization arrangements are different. Review the publishing options or contact the team to discuss who owns the programs, who manages them and the setup your organization needs.
Payments & refunds
The checkout shows the payment methods available for your purchase. Review the final amount, any applicable tax and the selected offering before confirming payment. Do not assume every payment method is available for every transaction.
For paid purchases, check the billing documents associated with your transaction. Keep your billing details accurate before paying. If you cannot find a document, contact support with the transaction reference; an eligible processed refund may also generate a credit note.
Eligibility depends on the purchase type, timing, content use and event schedule. Review the Refund Policy before purchasing, then use the available purchase or registration refund process, or contact support. A request does not guarantee approval.
No. Canceling a publishing subscription stops future renewal; it does not automatically refund the current period. Review the subscription terms and Refund Policy for the rules that apply to your plan.
Affiliate program
Approved affiliates can promote eligible courses and events using referral links and assigned coupons. Apply through the affiliate page and review the program terms before sharing promotions. Approval and offering eligibility apply.
Use your affiliate workspace to review referrals, conversions, commission status and payout requests. Recorded commissions are not necessarily ready for payout: eligibility, refunds and program terms affect the amount available. Check your balance and the applicable conditions before requesting payment.
Account & support
Notifications can use multiple channels, including in-app messages and email, with additional channels where configured. Delivery depends on the notification type, your settings and connected services. Review your notification preferences and keep your contact details current.
Describe what you were trying to do, what happened, and the relevant course, event or transaction reference. A screenshot without sensitive information can help. Do not share passwords, verification codes or full payment-card details.
Let’s help you take the next step.
Need help with your account or a purchase? Visit support. For publishing and organization enquiries, get in touch with our team.